New Zealand Travel Agents

Kimkim has selected the best New Zealand travel agents so you'll have a worry-free trip.
With kimkim you will connect directly to a local specialist in New Zealand who will personalize your trip to your specific tastes. Once we have a sense of who you are and what you're looking for, you'll be matched with the right local travel agent for you. Not everyone wants to get completely off the grid—but even if you want to hit the most popular sites and cities, kimkim ensures a customized experience, including lodging, guides, and transportation.
Learn more: How kimkim Trips Work
Plan your trip to New Zealand
Chat with a local specialist who can help organize your trip.

Liz Neal

(28 reviews)
New Zealand Travel Agent based in Sydney-Auckland-Los Angeles
Liz specializes in: Unique and authentic adventure in the South Pacific for singles, couples, families and small groups.
Recent traveler reviews for Liz:
"We were so happy to have connected with Liz!" - by April, May 29, 2023 · see review
"Liz did and amazing job providing us some amazing and memorable experiences!" - by Robert, May 26, 2023 · see review
"One of the best things we ever could have done was worked with Liz to organize our trip to Australia and New Zealand." - by Amelia, May 5, 2023 · see review

Franck Lemaitre

(12 reviews)
New Zealand Travel Agent based in Auckland, New Zealand
Franck specializes in: self-drive tours, luxurious accommodation, cycling, hiking, wildlife
My name is Franck I am the founder of Once Upon a Trip and I am originally French. We had our honeymoon in NZ back to 2003, we felt in love with the country, then we decided to come back in 2009 to establish our business. In 2016 we became citizens of this country that we call home now. I plan... read more

Sabina Din

(7 reviews)
New Zealand Travel Agent based in Wanaka
Sabina specializes in: New Zealand and Australia Travel
Recent traveler reviews for Sabina:
"My now-wife and I gave Sabina a very short lead time of less than a month to plan a 2-week honeymoon in New Zealand in April 2023." - by Eric, May 7, 2023 · see review
"Kimkim (Sabina) did an excellent job in planning my 24-day self-driving tour of the South Island of New Zealand." - by Chuck, Apr 26, 2023 · see review
"Sabina understood my requirements and tailor made an itinerary." - by Venkat, Mar 13, 2023 · see review

Chelsea Lodge

(5 reviews)
New Zealand Travel Agent based in Wanaka
Chelsea specializes in: New Zealand and Australia Travel, Hiking, Glacier Trips, Marine Life
Recent traveler reviews for Chelsea:
"Chelsea and I started planning our family trip last July and it was a total success." - by Walt, Apr 19, 2023 · see review
"Chelsea called me before the trip and tailored it to capture exactly what I wanted!" - by Jessica, Apr 2, 2023 · see review
"Chelsea put together a fantastic itinerary for the North Island; the lodgings were fantastic, and the agenda was a nice blend of activities and downtime to explore." - by Court, Oct 11, 2022 · see review

Ruth Grau

(5 reviews)
New Zealand Travel Agent based in Adelaide, Australia, & Palm Springs, USA
Ruth specializes in: Luxury, Adventure, Family, Couples, Singles, Unique & Authentic, LGBTQ Travel
I grew up in small outback towns in South Australia before starting in the travel industry in Adelaide. After working many years in Sales & Marketing with tour companies, wholesalers and airlines, I headed off to the United States in 1994 for a ‘brief stint’. I started the US operation of an... read more

Eloise Le Bout

(5 reviews)
New Zealand Travel Agent based in Auckland
Eloise specializes in: self-drive tours, luxury tours, hiking, wildlife, honeymoon
I have been living in Auckland, New Zealand for more than three years. What made me fall in love right from day one was not only the beautiful wildlife and breathtaking scenery, but also the friendly and welcoming locals. New Zealand is to me a hidden gem that people should explore! I know... read more

Vickie Parrack

(4 reviews)
New Zealand Travel Agent based in Wanaka
Vickie specializes in: Self drive tours New Zealand and East Coast of Australia
Originally from England I have been working as a travel agent in Australia and New Zealand for the past 6 years. I love the unique culture and nature of this side of the globe. New Zealand is now my home and there are so many incredible attractions to suit everyone. I love the outdoors and enjoy... read more

Lydia Ford

(3 reviews)
New Zealand Travel Agent based in Wanaka
Born and raised in New Zealand, I am back after some world travel and once again blown away by the beauty found around every corner and the friendliness of Kiwis! There is always something new to see and experience and even doing the same hike 100x never gets old when you see the mountains. read more

Nichole White

(3 reviews)
New Zealand Travel Agent based in Wanaka
Nichole specializes in: New Zealand and Australia Travel
Senior Sales Consultant specializing in custom made itineraries to cater towards all clients. I believe in providing the best possible customer service combined with an in-depth understanding of the client's requirements to create truly memorable experiences. read more
New Zealand Travel Agent based in Wānaka, New Zealand
Louise specializes in: Outdoors, adventure, wineries.
I am a New Zealand Specialist based in Wānaka, NZ. Through my travels I’ve discovered that my own home country is one of the best to explore and enjoy new experiences. I love sharing these experiences with others, and creating itineraries for people that show the best that both New Zealand and... read more
New Zealand Travel Agent based in Wanaka, New Zealand
Carly specializes in: Adventure, beaches, mountains, local food & wine
Grew up in Sydney, now Wanaka as my second home for the last 5 years. I have a passion for travel and love talking about travelling, as well as seeing how travel makes people feel. My mission is to share what what both these stunning country has to offer. read more
New Zealand Travel Agent based in Wanaka
Harriet specializes in: NZ South Island, hiking, adventure activities, wine regions
Originally from Sydney, Australia I moved out to New Zealand for the outdoor lifestyle. read more
New Zealand Travel Agent based in Wanaka, New Zealand
Laurel specializes in: New Zealand Self Drive Tours and New Zealand Independent Coach Tours
Originally from Canada, I quickly developed a passion for adventure and travel. I love exploring new places while learning about different cultures and trying local cuisine. I have traveled to over 25 countries so far and have worked in different regions of the world, including Central America,... read more
New Zealand Travel Agent based in Los Angeles, CA
Brooke specializes in: Unique and authentic experiences in the South Pacific for singles, couples, families and small groups
I grew up fascinated with geography and a passion for helping people. Experiencing cultures other than my own opened my eyes to how alike we all are. We truly are one world, a global village if you will. Learning about one another and taking care of each other is life changing. Tourism helps to... read more
Brooke's Favorite Itineraries:
New Zealand Travel Agent based in Wanaka
Liz specializes in: New Zealand and Australia Travel
The most important thing to take away from any travel experience is learning something new about a different country, culture, or history. I love to find out my clients' interests and finding a way to incorporate new experiences that will resonate with them in their itineraries. read more

Trip Reviews for New Zealand

The latest reviews by travelers who booked their trip on kimkim
4.8
Based on 57 ratings

I wish Liz could plan all my trips!
New Zealand | Apr 21 - May 1, 2023

A
April I.
Canada | Reviewed on May 29, 2023

We were so happy to have connected with Liz! She took the time to get to know us, what we were hoping to do and see in New Zealand and what types of things weren't a priority for us. I love that her expertise of the area gave us the opportunity to experience some really special things that we may not have otherwise known about. The schedule was a perfect balance of booked activities and free time for our own adventures. She worked within our timeline and budget and was super responsive and always helpful!

Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on May 29, 2023

Dear Amy

Thank you for the wonderful review and thank you thank you thank you for sending the pictues. You are a phenomenal photographer!!!! I hope other future clients read the reviews and can see your pictures. Who wouldnt want to go to New Zealand after seeing them !!!

Thank you again and it will be a pleasure to work with you in the future. (Australia,, Fiji... Tahiti???)

Cheers
Liz

Once in a lifetime trip!
New Zealand | May 10 - May 24, 2023

Robert
Robert W.
Irvine, CA | Reviewed on May 26, 2023

Liz did and amazing job providing us some amazing and memorable experiences! The heli cruise heli trip to Milford Sound was incredible, as was the PurePod stay, the Akarao nature cruise (where we saw both the world's smallest penguin and the world's smallest dolpin), and the glacier boat experience at Mount Cook! read more

Liz did and amazing job providing us some amazing and memorable experiences! The heli cruise heli trip to Milford Sound was incredible, as was the PurePod stay, the Akarao nature cruise (where we saw both the world's smallest penguin and the world's smallest dolpin), and the glacier boat experience at Mount Cook!

Hotel Reviews
Pohue Pure Pod

Extraordinary experience with amazing views and excellent food! Must be in good shape for the uphill hike to the accomodation.

Authenticity & Character
Location
Very secluded hilltop near Banks Peninsula with amazing views!
Staff
Cleanliness & Comfort
The Rees Hotel and Luxury Apartments
Queenstown

Our fave hotel of our 14 day trip. Beautiful hotel, unbeatable views and excellent, friendly, helpful staff!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Waitomo Glowworm Caves Guided Tour
New Zealand
Quality of Experience
Guides, Drivers and Staff
Welcome to Rotorua
Rotorua
Quality of Experience
Guides, Drivers and Staff
Mitai Cultural Experience & Dinner
Rotorua
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Whirinaki Forest Walk with Lunch
Rotorua
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Te Ra Guided Experience (90 minutes)
Rotorua
Quality of Experience
Guides, Drivers and Staff
Full Day Arthurs Pass with Train
Christchurch
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Two Hour Akaroa Harbour Nature Cruise
Akaroa
Quality of Experience
Guides, Drivers and Staff
Glacier Boat Trip - 2.5 Hours
Mount Cook Village
Quality of Experience
Guides, Drivers and Staff
Transport
Mt Cook & The Glaciers
New Zealand

wow, just wow! Flying over the snow capped mountain was unbelievably beautiful! Ben was a great heli pilot. Very calming for our first ever heli trip!

Quality of Experience
Guides, Drivers and Staff
Transport
Milford Heli Cruise Heli
Queenstown (NZ)

One of the best experiences of our lives. The heli views were incredible and the boat ride through Milford Sound was beautiful with lots of waterfalls and amazing views. Ben was an incredible heli pilot for first time heli passengers.

Quality of Experience
Guides, Drivers and Staff
Transport
Onsen Hot Pools - 1 hour Indoor Soak.
Queenstown (NZ)
Quality of Experience
Guides, Drivers and Staff
Half-Day Macetown 4WD Tour
New Zealand
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Funyak Safari Trip with Jetboat & Lunch (Shared Tour)
Queenstown (NZ)
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on May 27, 2023

Dear Robert and Debbie,
I'm so glad you were able to do the Heli flight and the weather cooperated!!
It was a pleasure to help you with this trip !! If I can help in the future in anyway, I would be more than happy to do so.

All the best to both of you.
Liz

We can't wait to go back to New Zealand!!
New Zealand | Apr 1 - Apr 17, 2023

Katharine
Katharine V.
San Francisco, CA | Reviewed on May 08, 2023

Vickie did a great job of helping us the few times things didn't go according to plan, which was very reassuring. When we got Covid at the end of the trip, her colleague helped us figure out a change of plans to allow us time to recuperate before getting on a plane.

The hotels that we needed to work from had excellent wifi quality and breakfasts with good varieties of food. We especially liked Rydges in Queenstown for its beautiful view.

We loved our canyoning trip in Queenstown and our... read more

Vickie did a great job of helping us the few times things didn't go according to plan, which was very reassuring. When we got Covid at the end of the trip, her colleague helped us figure out a change of plans to allow us time to recuperate before getting on a plane.

The hotels that we needed to work from had excellent wifi quality and breakfasts with good varieties of food. We especially liked Rydges in Queenstown for its beautiful view.

We loved our canyoning trip in Queenstown and our helicopter ride over Milford Sound. Our driver on the way home from the airport after the ride went above and beyond when I realized I'd left my bum bag at the airport only when we got back to the hotel, and he offered to drive us all the way back to the airport to allow us to fetch it that afternoon. I do wish we'd known that the helicopter ride was going to land on a beach with sand flies, as I would've applied bug spray ahead of time if I'd known.

Having a private tour of Te Papa just for the two of us on my birthday was quite a treat! In retrospect, though, I think we should have switched the order of the days around Easter since Te Papa was open on Easter but few wineries were. It made for a challenging day of wine tasting on Easter with so few available options and everyone wanting to get into Poppies - our lunch time reservation ended up being at 2pm, and there were limited other options for tasting before then because some places wouldn't let you taste without also requiring that you eat a cheese plate as well. We appreciated the efforts that our driver made to make the day special for us nonetheless, and it was an unexpected treat to have a private wine tour that day. Thank you for the birthday champagne!

As it turned out, admission to the Carter Observatory/Space Place in Wellington wasn't free. There was some confusion over our reservation there, as the staff wasn't familiar with reservation numbers in the format we gave them. We called your office to try to troubleshoot this on the day of, and were told that the museum entrance was free, we would just need to pay for any additional activities we wanted to do while there. We appreciated the prompt service we received, especially given that it was Good Friday. As it turned out, we had to pay to access the exhibits, as well as to attend the planetarium show.

We really enjoyed our hangi dinner, which was delicious, and found the experience much more authentic than, say, the Hawaiian luaus we've attended before. We also really enjoyed exploring Te Puia, including seeing the artists at work and seeing the kiwi enclosure. We were annoyed by our fellow guests at Zealandia who couldn't figure out how to turn off their cameras for the night tour. Given that photos probably wouldn't have turned out well at night without flash anyway, I wish that Zealandia would just have a no cameras policy and leave it at that instead of having to constantly stop and correct people for incorrectly using their cameras for making too much light/noise.

We loved the Waitomo glow worm caves and appreciated their no-photos rule. It was incredible to be in such a sacred, special space. Agrodome was a ton of fun! We enjoyed feeding the animals and learning all about the different breeds of sheep.

Hotel Reviews
Millennium Hotel Rotorua
Rotorua

Everyone at this hotel was very friendly and accommodating. The bed was very comfortable, the room was spacious with a desk, drawers to unpack in, a closet with room safe, and a shower/tub combo. The air conditioner kept the room itself fresh, even though the Rotorua sulfur smell did pervade the hotel. Breakfast lacked variety for a long stay (I got the impression people were surprised that we were staying for five nights) and the dinner we had at the hotel restaurant was disappointing quality for the price.

Location
Our room had a distant view of the lake and was an easy walk into town to get our SIM card, get dinners, etc. Would've been easy to go to Polynesian Spa if we'd chosen to do so, was a quick walk to the lake, and to the public park.
Staff
Cleanliness & Comfort
The bed was exceedingly comfortable.
Bolton Hotel Wellington
Wellington

Our stay at the Bolton was very comfortable! The bed was cozy and there was plenty of room to spread out and for both of us to work from the room. We appreciated that on our work day we could each separately reach the bathroom without interrupting the other's work. We found it a bit odd that there were no drawers to unpack in, nor a room safe, but there was a spacious closet with a small set of shelves. Breakfast offered more variety, with eggs cooked to order and fresh fruit. By this point in the trip I had realized that New Zealand milk wasn't sitting well with me, and I was able to request soy milk as an alternative from the staff each morning.

Location
It was convenient that the walk from the top of the botanic gardens ended up easily coming back to the hotel. If we'd had business at parliament, this location would've been perfect. It was less convenient to Te Papa/Cuba St sights.
Staff
Chatty, well humored, accommodating.
Cleanliness & Comfort
The spacious bathroom had a separate shower and very deep soaking tub. The separate living area was a comfortable place to work. Having in-unit laundry was very handy - it was great that soap was provided for the machine and that we could ask for more as needed. We weren't used to a single machine that did both wash and dry, so we appreciated that they also provided a spacious drying rack for the things we wanted to avoid machine drying by hand washing.
Hermitage Hotel
Mount Cook Village

I wish we'd had more time here to properly enjoy this gorgeous room and space! We had a lounge area that faced the window with a fabulous view of Mt. Cook. We had the room at the end of the hallway, so we also had a view across to the mountains on the other side of the room through some smaller windows as well. The room was well thought out with a padded bench seat immediately inside the door for putting on/taking off shoes so that you could keep your room clean. The included buffet dinner had plenty of delicious choices. Unfortunately, we got an early start before breakfast the following morning so we didn't get to sample the breakfast buffet as well. We will be back on our next trip to try to stargaze without clouds again!

Location
The view out of our room was absolutely stunning!
Staff
When our stargazing tour was cancelled I truly got the sense that the guide was as genuinely disappointed as we were, and appreciated that they were trying to do everything they could to make it right for us.
Cleanliness & Comfort
Sudima Christchurch Airport

We had only planned to stay here one night before our flight, and it would've been perfect for that. As it turned out, we ended up spending six nights here as we recovered from COVID, and while it wasn't glamorous, it worked pretty well for that too. Having separate beds worked well while we tried (in vain) not to get each other sick. We appreciated having the courtyard view outside our room, and were grateful that despite the proximity to the airport there was no noise of planes flying overhead. We partook of the included breakfast on our first morning only, and appreciated that they let me bring a full plate back to my sick husband in the room. I also made use of the guest coin-op laundry facilities (soap was free, they made change for us at the front desk.) There was a screen tracking all of the departures so you knew if your flight was delayed/cancelled. A shuttle bus was available to drive you to the airport, but it was only a 10-20 minute walk across the street. In addition to breakfast service there was also a restaurant on-site and room service available, but they seemed pricey for what they offered. On one of our work days I had to work from the lounge while my husband worked from the room. With headphones I was able to block out most of the ambient noise and lounge music, but it wasn't an ideal place to work. I didn't investigate whether there were outlets to plug in at in the outdoor courtyard spaces.

Location
As an airport hotel, you can't ask for a better location. Walking distance to the airport, without any air traffic noise. As a COVID recovery facility, it also had its perks. It is near a shopping center with several fast casual restaurants, so we got takeout from a different restaurant each night for the week. There's also a coffee shop where we got breakfast, a grocery store where we got some snacks, and a pharmacy where we got cough medicines and COVID tests. And when we were better, on the morning before our flight, we went to the next door Antarctica Center to visit the penguins and husky dogs and see the 4D movie experience of touring Antarctica - highly recommend!
Staff
Cleanliness & Comfort
Activity Reviews
Milford Sound 90min Scenic Flight w/2x Landing
Queenstown (NZ)

This was the highlight of the trip! I'm so glad that the weather worked out and allowed for our trip to fly. I'm glad we had the afternoon free to allow for the flexibility to go later in the day when our morning flight time didn't quite have the weather clearance yet. Flying in a helicopter provided such a close-up view of the incredible scenery, I'm definitely going to consider adding helicopter flights to future trip itineraries :)

Quality of Experience
Guides, Drivers and Staff
Transport
The return driver went above and beyond, driving us back to the airport after I realized I left my bum bag behind when we got back to the hotel. It was also fun to hear his suggestions for where we should plan to ride helicopters on our next vacations!
Wellington Cable Car & Carter Observatory
Wellington

Unfortunately the weather didn't cooperate, so we weren't able to take advantage of the telescope at the observatory. We did enjoy learning how to navigate with the Southern Cross, which we saw several times throughout our trip. One thing you should know is that the observatory was not free admission. To gain entry to the exhibits was one price, and then the planetarium shows were a bit extra. Unfortunately, the cable car didn't run very late on Good Friday, so we weren't able to use it to get back up the hill for our evening at the observatory. We did use it earlier in the day to explore the botanical gardens though.

Quality of Experience
Guides, Drivers and Staff
There was a bit of a mix-up with our confirmation number at the Cable Car, but the staff was incredibly friendly and helpful in getting it resolved.
Zealandia Wildlife Sanctuary Night Tour
Wellington
Quality of Experience
Zealandia is a really special place, and seeing it at night allowed us to see critters that might've hid from us during the day. Our guides were incredibly informative and passionate about the species that are being restored. It was unfortunate that others in our group didn't follow the directions about noise/light so we weren't able to fully enjoy the experience.
Guides, Drivers and Staff
Our guide and her spotter did an excellent job of pointing out as many special critters as they could. When we weren't able to spot a kiwi in the wild, they treated us to an opportunity to pet kiwi feathers after the fact, and we got to warm up with a cup of tea brewed with the leaves of a plant we'd learned about on the tour when we returned to our home base. I thought these were both very nice touches at the end of the evening.
Explore the Waitomo Glow Worm Caves
New Zealand

We loved that no photos were allowed so that we had to just be in the moment and enjoy this special place. Even though the recent rains/floods raised the water levels in the cave and cut back on the number of visible glow worms, we still found the experience of floating under their starry sky absolutely magical. We also enjoyed exploring the cave before we got to the worm section, including learning how the early explorers had ventured into the cave with ropes before the stairs were carved out.

Quality of Experience
Guides, Drivers and Staff
Transport
Dave did a great job driving! ;)
Agrodome Farm Show and Farm Tour Combo
Rotorua

So much fun! We enjoyed the sheep show, the farm tour, and the gift shop. The sheep dog trial was a bit brief.

Quality of Experience
Guides, Drivers and Staff
Transport
Te Pā Tū Māori Feast & Performance
Rotorua

I particularly enjoyed the stations that we visited at the beginning of the evening, learning about different aspects of Maori culture. Though I am terrible at throwing poi, it was fun to learn. I appreciate how immersive the experience was, as this helped us truly feel like family by the end of the night. I also enjoyed learning about the games that children play, and watching the men learn the haka. The performance was beautiful - everyone was so talented! Dinner was delicious! It was interesting learning where all of the various tourists were from. My aunt mentioned that when she'd visited NZ in the past she'd attended a dinner like this and they'd had everyone sing their national anthems. I much preferred the version done at our dinner, where the hosts sang a song by a famous artist from each country. It made it easier for everyone to join in the fun.

Quality of Experience
It felt very authentic, much more so than any commercialized luau I've ever been to.
Food
I was nervous that I wasn't going to like the food, because I worried that it would taste strange if it was cooked in the sulfuric steam that pervades the area. I was pleasantly surprised that all of the food, especially the pavlova for dessert, was absolutely delicious! And there was a ton of food, so if you didn't care for one course you would still be very well fed.
Guides, Drivers and Staff
I liked how friendly everyone was, how they came around at dinner to ask if we had any questions. It was lovely to feel so warmly welcomed and part of the family for the evening.
Transport
The bus that picked us up from the hotel was very comfortable.
Canyoning Queenstown - Queenstown Adventurer
Queenstown (NZ)

I loved every bit of this incredible experience! It was so much fun, and the guides took such good care of us. I'll need to do some wet suit yoga to prepare myself for my next canyoning outing, as the flexibility required for climbing in the wet suit was the most challenging part. My only suggestion is that, while it was a nice touch to give us a warm beverage at the end of the trip, they should've provided lids for the cups before we got in the van for the ride back!

Quality of Experience
Guides, Drivers and Staff
The staff worked heard to learn our names within the 4-hour outing, and were keeping a close eye on our safety and physical limitations at all times. Plus, they looked like they were genuinely having a ton of fun at their job.
Transport
I appreciated the steps they took to keep the van clean and dry: they had us rinse our feet in a bucket before we got back in the van, and we sat on chair covers to keep the seats dry.
Explore Wellington
Wellington

We explored the botanical gardens, which were a beautiful downhill walk from the top of the cable car all the way back to the Bolton Hotel. We also were chocolatiers for the day at the Wellington Chocolate Factory on Eva Street, where we got to make three of our own custom chocolate bars and enjoy a cup of their hot chocolate. I appreciated that they were thoughtful in accommodating non-dairy guests with oat milk hot chocolate. It was fun learning all about the chocolate making process from bean all the way to wrapping in fancy painted papers.

Quality of Experience
Guides, Drivers and Staff
Explore Queenstown on Your Own
Queenstown (NZ)

We explored the botanical gardens and walked around Lake Wakatipu a bit, enjoying the beautiful scenery. We enjoyed a soak at the Onsen hot tub spa at night, which was a lovely, relaxing treat. They had a nice selection of tasty bites and drinks that were included with our tub time. We had very yummy burgers at Miss Lucy's at the top of the Jucy Snooze hostel. We had very overrated, disappointing burgers at Fergburger. Fortunately, we didn't have to wait in too long a line for them because we waited until 9pm instead of going when the crowds stretch halfway down the block.

Self-Guided Exploration of Rotorua
Rotorua

We enjoyed wandering around Kirau Park and the free thermal features there. The big geyser at Te Puia was certainly more impressive, but if you're on a budget, you can definitely get a sense for the steaming waters and bubbling mud for free at Kirau - and you can soak your feet in the hot water if you are so inclined. Te Puia was special because of the artisans at work who were happy to talk to you about their studies, and because of the kiwi bird enclosure on the property. I'm glad we did both! We went for a hike along the Okere Falls Track, driving to the Okere Falls Scenic Reserve Parking lot and following the Kaituna River upstream to the Tutea and Trout Pool Falls. We patiently waited for a rafting trip to come down Tutea falls, and while we weren't able to see a raft we did see several kayaks take the intense plunge down the falls. For the walk back, we took the ridge trail which had beautiful scenic views at the top, but was more exposed to the sun than the river trail we'd started on. Recommend sunscreen and bug spray if you also decide to take both trails.

Quality of Experience
Transport
Our rental car was clean and easy to operate. We appreciated that the Rotorua Airport parking lot gave us room to try a few laps on the left side of the road to get accustomed to the car before heading out on the main road. Our agent at Europcar was very friendly and helpful in relieving our anxiety about driving on the opposite side of the car/road. And we were glad to have the GPS for the car at least for the first day since we didn't get our SIM cards at the airport, but rather at the mall in Rotorua.
Visit the Te Papa Museum
Wellington

What a treat to have a private tour just for the two of us! We weren't expecting that, but it made our experience at this incredible museum extra special. I appreciated that our guide asked what aspects of the museum we were most interested in seeing, and then she personalized the tour accordingly. You could easily spend all day and then some exploring everything in this collection! I most enjoyed the natural sciences section as well as the unique, large fiber arts installations made from everyday materials like tarps, road signs, ropes, and truck tie-down lashings. I also enjoyed learning about the beautiful modern carved marae and that the Maori concept of genealogy includes the type of work you do. The carved figures that attempt to represent us all through all the various sorts of work portrayed were very interesting.

Quality of Experience
Guides, Drivers and Staff
Depart New Zealand
New Zealand

Air New Zealand was a fantastic airline to fly with. On every flight they gave us hard candies at the end of the flight to help relieve the pressure on our ears. On our international flights we were well fed (they even poured NZ wine for free at dinner!) and reasonably comfortable, even in economy. The flight attendants were much friendlier than their US counterparts: when there wasn't overhead space above our bulkhead seats, at first we put our bags up a few rows behind us. As we neared landing, we worried about the delay this would cause, so we asked a flight attendant if there was any room in the overheads in front of us. Not only did they find room, but they took our bags from us and put them up, and then brought them back to us upon landing! Even the difference in baggage handling was striking - in NZ our bag was carefully machine loaded onto the ramp. Once we landed in LAX and had to recheck our bag for our final domestic flight it was unceremoniously tossed upside down onto the belt, making us worry whether our bottles of NZ wine and duty free Aussie rum were going to survive the final leg - fortunately they did! The only problem with departing with New Zealand is that we never wanted to leave and can't wait to return!!

Quality of Experience
Guides, Drivers and Staff
Transport
Martinborough Wine Tour
Wellington

This was a lovely day -- being on a private tour allowed our guide to tailor the day to what we expressed interest in, which he did very well. He was friendly and accommodating, making us glad to spend time with him. The one difficulty was the tour was booked on Easter, which meant that some wineries weren't open and some weren't serving wine unless you also ordered a meal. This meant that those that were open (particularly the location where we ate lunch) were more crowded than usual, since the demand for wine tasting didn't exactly go down just because it was a holiday. This would have been helpful to know when planning out our overall itinerary -- we could have easily done this a different day.

Quality of Experience
Guides, Drivers and Staff
Friendly and helpful, he really made an effort (within the constraints of what was available on Easter) to give us experiences in which we expressed interest.
Transport
Nothing particularly fancy, but clean and comfortable. No complaints.
Appellation Boutique Wine Tour
Queenstown (NZ)

It felt a bit more scripted and didn't feel quite as special as our first wine tour, but that's also the difference between being on a private tour and a group tour. The wineries we visited were all quite nice. Lunch and some of the tasting/buying experiences felt a bit rushed, and even in that context we got back later than expected. The quality of lunch was good and we particularly appreciated the restaurant's flexibility re: accommodating the request for a dairy-free meal on the fly. The guides were both friendly and did their best to give points of interest to keep us entertained, but it's tough to find things that are interesting and/or novel to an entire group.

Quality of Experience
Guides, Drivers and Staff
Transport
Skyline Queenstown - Gondola and Buffet Dinner
Queenstown (NZ)

The gondola ride obviously provided a beautiful view, and the view from the restaurant was equally spectacular. The food was pretty good (not great), and there was certainly plenty of it with plenty of choices. You won't leave hungry. Overall, though, it's hard to do food on a buffet of a quality that justifies the price they charged. Overall we felt that we were paying for the view rather than the meal.

Quality of Experience
Better quality food to justify the price, though that's very tough on a buffet and serving that many people.
Food
I would have preferred fewer dishes with more attention paid to each one. I also would have liked a greater variety of fresh vegetables -- most of the dishes on offer felt quite heavy.
Local specialist: Vickie Parrack
Vickie
Vickie Parrack
Local specialist in Wanaka | Replied on May 29, 2023

Hi both,

What a lovely review. I am so pleased you had such a wonderful trip and a great birthday. I hope the surprise champagne went down well!

I had so much fun working with you and if you ever are over this side of the world in the future please let me know.

Take care

Vickie

New Zealand honeymoon - April 2023
New Zealand | Apr 6 - Apr 19, 2023

E
Eric F.
New Orleans, LA | Reviewed on May 07, 2023

My now-wife and I gave Sabina a very short lead time of less than a month to plan a 2-week honeymoon in New Zealand in April 2023. Sabina exceeded our expectations, putting together a fantastic trip and working with us to make sure that we didn't go over our budget. She was very responsive to our communications both in the planning stage and also when we were on the trip. For example, when one of our domestic flights from the North Island to the South Island was slightly delayed, Sabina... read more

My now-wife and I gave Sabina a very short lead time of less than a month to plan a 2-week honeymoon in New Zealand in April 2023. Sabina exceeded our expectations, putting together a fantastic trip and working with us to make sure that we didn't go over our budget. She was very responsive to our communications both in the planning stage and also when we were on the trip. For example, when one of our domestic flights from the North Island to the South Island was slightly delayed, Sabina called us immediately and made sure that we had the updated reservation information. She also entertained numerous annoying queries from us like, "What is tipping culture like here?", "What is this marmite stuff and why does it taste so awful?", "Where can we find spicy food?" and similar questions that arose for us while we were on the trip. We enjoyed all of the activities that Sabina planned and recommended. We highly recommend Sabina to anyone traveling to New Zealand.

Local specialist: Sabina Din

Self-driving tour of the South Island, NZ, for Chuck Wilson
New Zealand | Apr 5 - Apr 25, 2023

Chuck
Chuck W.
Palo Alto, CA | Reviewed on Apr 26, 2023

Kimkim (Sabina) did an excellent job in planning my 24-day self-driving tour of the South Island of New Zealand. Other than a few days of rain and wind, that resulted in me missing the Whale Watching cruise in Kaikoura and the glacier cruise at Mt. Cook, everything went as planned and exceeded my expectations!

The car was perfect for me, all of the driving instructions and maps were very valuable, and all of the booked motels were very nice and were expecting me :-)

I hiked most of the... read more

Kimkim (Sabina) did an excellent job in planning my 24-day self-driving tour of the South Island of New Zealand. Other than a few days of rain and wind, that resulted in me missing the Whale Watching cruise in Kaikoura and the glacier cruise at Mt. Cook, everything went as planned and exceeded my expectations!

The car was perfect for me, all of the driving instructions and maps were very valuable, and all of the booked motels were very nice and were expecting me :-)

I hiked most of the recommended tracks and loved them all, finding over 250 species of birds, flowers, mammals, ferns, trees, etc. that were new to me :-). I also did a bungee jump off the Kawarau Bridge and a Luge run while in Queenstown :-). The 3 guided hikes on the Routeburn, Kepler, and Milford tracks in Te Anau were fun with excellent guides, especially Geoff Barnes !

I also took two recommended detours to Blue Pools and Arrowtown, which I would recommend too :-)

The trans-alpine train from Greymouth to Christchurch was a very pleasant break from driving and I was very happy to find Steve Wilson, no relation, waiting for me in Christchurch, to shuttle me to my motel.

I have already recommended using Kimkim to others and will continue to do so. Kimkim also arranged a fabulous custom trip for me to Colombia before the pandemic :-)

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Local specialist: Sabina Din
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Sabina Din
Local specialist in Wanaka | Replied on Apr 26, 2023

Thank you Chuck, it has been wonderful working with you! I'm so glad you had a great trip, another country ticked off your never ending bucket list! It was a pleasure and I look forward to seeing your pictures of beautiful Aotearoa!